Opening hours: Mon – Fri: 8:30am – 7:00pm | Saturday: 9:00am -4:30PM | Inside Post Office, 187 Uxbridge Rd, London W13 9AJ

Console & MacBook repair specialists.

Customer service – 020 8358 6752

📦 Post it, we’ll fix it

Mail-In Repair Service, Post Your Device From Anywhere in the UK

Not near West Ealing? No problem. Post your laptop, MacBook, iPhone or games console to our London workshop with Royal Mail Tracked 24, we’ll diagnose it, usually the same day it arrives, and call you with a fixed quote and return date before any work starts. Once repaired, it’s tested and posted back to you by Royal Mail Tracked 24. England, Scotland, Wales, wherever you are.

Tracked 24 both directionsSame day diagnostics on arrival, most devicesFixed quote before any work440+ Google reviews

Mail-In Repair, At A Glance

CoverageWhole UK: England, Scotland & Wales
You send byRoyal Mail Tracked 24 (recommended)
We return byRoyal Mail Tracked 24, included in your quote
DiagnosticsUsually same day it arrives, depends on device
DevicesLaptops, MacBooks, iPhones, consoles & more
Warranty3 months on parts and labour
Fixed quote firstWe diagnose, then call or message you with the fault, a fixed price and the return timeframe including postage. Nothing happens without your approval.

How it works

From your postbox to fixed, in five steps

Simple, tracked, and you approve everything before we touch a screwdriver.

Fill in the booking form

Complete the short form below and email it to us, so we know your parcel is coming and can look out for it. Then print a copy for the box.

Pack & post it

Box the device with plenty of padding and pop the printed booking slip inside. Send it with Royal Mail Tracked 24 to the address below.

We diagnose

Usually the same day your device arrives, depending on the device and fault, we test it and find the real cause.

You approve the quote

We contact you with the fault, a fixed price and the timeframe for repair and return, postage included. No approval, no work.

Repaired & posted back

Fully tested, then returned to you by Royal Mail Tracked 24 with tracking, covered by our 3-month warranty.

Where to send your device
TommyTech, Inside Post Office,
187 Uxbridge Road, London W13 9AJ
Yes, our workshop really is inside a Post Office, your parcel is handed to us the moment it arrives, no couriers leaving it on a doorstep.

Booking form

Fill this in before you post

Submit the form so we’re expecting your parcel, you’ll get a confirmation copy by email. Then print the slip (or save it as PDF) and put a copy inside the box, that’s how we match the device to you the moment it arrives.


    Optional, but it makes it faster for us to check and fully test the device. Prefer not to send it online? Leave it blank here and handwrite it on the printed slip inside the parcel instead.


    What you can send

    Devices we repair by post

    If it fits in a parcel, we can almost certainly fix it. Not sure? Message us a photo and the model.

    💻

    Laptops, all brands

    HP, Dell, Lenovo, Asus, Acer, Samsung, MSI and more. Screens, batteries, keyboards, liquid damage, upgrades. See laptop repair. Include the charger if you can.

    🖥️

    MacBooks

    Every MacBook Pro and Air, Intel and Apple Silicon. Screens, batteries, board-level and liquid damage. See MacBook repair.

    📱

    iPhones & phones

    Screens, batteries, charging ports, cameras, water damage, iPhone X through 17 Pro Max and other brands. See iPhone repair.

    🎮

    Games consoles & controllers

    PS5 HDMI ports, no power, disc drives, overheating, Xbox, Nintendo, and controller stick drift. See PS5 HDMI repair.

    💾

    Data recovery

    Dead laptops, failed hard drives and SSDs, broken phones with photos trapped inside. See data recovery.

    🖥️

    iPads & tablets

    Cracked screens, batteries, charging faults on iPads and Android tablets, well suited to postal repair thanks to their size.

    Bulky desktop or iMac? These travel badly in the post, contact us about local collection or drop-off instead.

    Packing guide

    How to pack your device safely

    📦

    Sturdy box, lots of padding

    Use a box a little bigger than the device and fill every gap with bubble wrap or scrunched paper so nothing moves when shaken. For laptops, the original box or a laptop sleeve inside a box is ideal.

    📝

    Include a note

    Your name, phone number, email, return address, and a short description of the fault (“won’t turn on”, “cracked screen”). This is how we match the parcel to your enquiry.

    🔒

    Passcodes & Find My

    For phones and MacBooks, turn off Find My / Activation Lock if the device allows it, and include the passcode if you’re comfortable, it lets us fully test the repair. If not, we’ll test what we can and explain any limits.

    🚚

    Send it Tracked 24

    We recommend Royal Mail Tracked 24: next-day aim, full tracking and compensation cover included. For high-value devices, consider Royal Mail Special Delivery Guaranteed for extra cover.

    UK-wide
    England, Scotland & Wales
    Tracked 24
    Both directions
    Same day
    Diagnostics on arrival, most devices
    440+
    ★★★★★ Google reviews

    Mail-In Repair FAQ

    Everything you need to know before you post.

    How long does the whole mail-in process take?
    Royal Mail Tracked 24 aims for next working day, we usually diagnose the same day your device arrives (complex faults can take longer), and once you approve the quote we give you a firm timeframe for the repair and return, postage included. For most straightforward repairs you’ll have the device back within the same week.
    Who pays for postage?
    You cover the postage to us, we recommend Royal Mail Tracked 24. The return postage, also Royal Mail Tracked 24, is included in the fixed quote we give you before any work starts, so there are no surprises at the end.
    Is my device insured in the post?
    Royal Mail Tracked 24 includes full tracking and standard compensation cover. For high-value devices such as a recent MacBook Pro or iPhone Pro Max, we suggest Royal Mail Special Delivery Guaranteed, which offers higher compensation levels. Check the current cover amounts with Royal Mail when you post.
    What happens after my device arrives?
    We diagnose it, usually the same day, then call, message or email you with the fault, a fixed price, and the timeframe for repair and return. Nothing happens without your approval.
    What if my device isn’t worth repairing, or can’t be fixed?
    We’ll tell you honestly. If the repair costs more than the device is worth, we’ll say so and suggest alternatives, including recovering your data onto a new machine. If you decide not to proceed, we simply post the device back to you.
    Do you cover Scotland, Wales and remote areas?
    Yes, anywhere Royal Mail delivers, we cover: the whole of the UK including Scotland, Wales and the islands. Mail-in was built exactly for customers who can’t reach our West Ealing workshop.
    I’m in or near London, should I still post it?
    If you can get to us, bring it in, it’s faster, diagnostics start immediately, and many repairs are done the same day while you wait. We’re at 187 Uxbridge Road, West Ealing, W13 9AJ, walk-ins welcome, and we offer local collection too. Mail-in is best when visiting isn’t practical.
    Can businesses or schools send multiple devices?
    Yes, send several devices in one well-padded parcel with a note listing each device and its fault. We log and diagnose each one individually and send you a clear itemised quote. For ongoing needs, see our IT support for small businesses.
    Is my data safe?
    Yes. Most repairs don’t touch your storage, so files, photos and settings stay as they were. Where a repair does involve the drive, we agree the plan with you first and never wipe anything without your explicit permission.
    Do mail-in repairs get the same warranty?
    Yes, exactly the same 3-month warranty on parts and labour as walk-in repairs. If the same fault recurs within that period, contact us and we’ll arrange the fix. Full details in our return & warranty policy.

    Know what needs fixing?

    Every service below is available by post, same workshop, same fixed-quote process, same 3-month warranty.

    Local to West London? Skip the postbox, we offer home visits and free local collection, or just walk in to 187 Uxbridge Road.

    Too far to visit? Your postbox is close enough.

    Message us the model and fault, post it Tracked 24, and we’ll take it from there. Fixed quote before any work, 3-month warranty, returned tracked to your door.

    Need help?

    We are here

    Opening hours

    +444 reviews ⭐⭐⭐⭐⭐ Google

    We offer express diagnostics

    Warranty for any repairs!

    TommyTech West Ealing
    Best Repair Services in London
    MacBook, iPhone, Laptop, iMac, Console

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